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Intercom

Intercom is a customer messaging platform that allows businesses to engage with their website visitors and users through various messaging channels, providing a real-time and personalized communication experience.

Getting Started​

To successfully configure Intercom as a destination in Ucraft Next, in your Intercom account, you need to get an App ID and an Access Token.

Get the App ID​

  1. Log in to your Intercom account.
  2. Go to Settings > Installation > Web.
  3. Click With code. The App ID is displayed in the app_id code snippet.

Get an Access Token​

  1. Go to Settings > Apps & Integrations > Developer Hub.
  2. Click New App.
  3. Enter the app name and click Create App.
  4. Click the name of the app and go to Authentication.
  5. Click Reveal to reveal your access token and click Copy to clipboard.

To see the user cloud mode actions, go to Contacts > All users. Click the corresponding user, the user actions are displayed in the Recent events section on the right side.

Set up Intercom​

  1. Go to Apps on your Ucraft Next Dashboard.
  2. Click Get App.
  3. Select Intercom in the App Store.

Tip: To easily switch projects, click the project switcher at the top left of the page.

  1. Click Get App and then click Install.

  1. Complete the purchase flow and click Go to my project.

  2. Enter App ID and Access Token.

  3. Click Save Changes.